DELIVERY & SHIPPING 

DELIVERY LOCATIONS

Grapes of Wreath make deliveries in both Australia.

WE CAN SHIP WORLDWIDE.  Please contact us at contect@grapesofwreath.com.au.

Your delivery method is made by Australia Post. 

Your order can be delivered to PO Boxes via the Red Box Collection service. 

If ordering from another country, PO Box delivery may not be available.

PROCESSING YOUR ORDER

An e-mail confirmation will be sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to convey delivery instructions.  If you choose to have your order left if you are not at home, responsibility is yours but contact us immediately to discuss.  Please let us know if you need a signature on delivery of your parcel.

Delivery is between Monday and Friday.

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please email our customer service department via contact@grapesofwreath.com.au for assistance.

 

WE CAN SHIP WORLDWIDE.  Please contact us at contect@grapesofwreath.com.au.

International orders are sent with Standard Airmail service.  This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

DELIVERY TIMES

Orders are usually dispatched within 2 business days – we endeavor to get your order to you ASAP.

Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location generally it is between 3-14 days.

 

 PRICES AND PAYMENT

All prices on the website are in Australian dollars. Prices are subject to change without notice.

WE CAN SHIP WORLDWIDE.  Please contact us at contect@grapesofwreath.com.au.

ORDERS SENT OUTSIDE AUSTRALIA

  • Please note that all international shipping is WEIGHT BASED.  Currently, we only offer shipping via AUSTRALIA POST.  Shipping times vary depending on country, but average time is 10-30 working days.

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Grapes of Wreath uses Standard Air Postage which includes tracking.  If an alternative form of postage is required please email our customer service department via contact@grapesofwreath.com.au to discuss options.

  • You must pay the Order Amount by credit card or Paypal at the time of submitting the Order. Grapes of Wreath accepts Visa or Mastercard.

  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Grapes of Wreath is not liable to pay such fees and is not responsible for the rejection of your parcel.

 

REFUNDS AND RETURNS

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state on line please email our customer service department via contact@grapesofwreath.com.au for assistance.

For damage whilst in transit, please send photos of the damage to the product via email.   We will endeavor to work with you to return the damaged product and send you a replacement or refund.  

 

PRODUCT CARE

Products created by Grapes of Wreath have been made to the highest standard with top quality products.  If there is a problem with your product, please email our customer service department via contact@grapesofwreath.com.au for assistance.

There is a 12-month warranty from date of purchase on all elements of your product.

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Not all wreaths are created equal! 

As each wreath is made as an individual piece, some are not identical to the images on this site.

They will be as close as possible.  

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